Shipping Policy

Siratim provides shipping services to the following areas:

• Karachi: Local delivery within Karachi city limits
• Nationwide: Delivery to all major cities and regions across Pakistan
• International: International shipping may be available for bulk orders (contact us for details)

Shipping costs and delivery times vary depending on your location and order size. Please contact us for specific shipping quotes.

After your order is confirmed and payment is received, we begin processing your order:

• Standard Orders: 5-7 business days for production
• Custom Orders: 7-14 business days depending on design complexity
• Bulk Orders: 10-21 business days depending on quantity
• Rush Orders: Available upon request with additional fees

Processing time begins after order confirmation and design approval (for custom orders). We will keep you informed of any delays.

We offer various shipping methods to suit your needs:

• Standard Shipping: Regular delivery service (5-7 business days after processing)
• Express Shipping: Faster delivery service (2-3 business days after processing)
• Local Delivery: Direct delivery within Karachi (1-2 business days after processing)
• Pickup: You may arrange to pick up your order from our facility

Shipping method availability depends on your location and order size. We will confirm the shipping method during order processing.

Shipping costs are calculated based on:

• Order weight and dimensions
• Delivery location
• Selected shipping method
• Order value (some orders may qualify for free shipping)

Free Shipping: Orders above a certain value may qualify for free standard shipping. Contact us for details.

Shipping costs will be clearly displayed during checkout or will be quoted separately for custom orders. All shipping costs are in addition to product prices.

Estimated delivery timeframes (after processing is complete):

• Karachi Local: 1-2 business days
• Major Cities (Lahore, Islamabad, etc.): 3-5 business days
• Other Cities: 5-7 business days
• Remote Areas: 7-10 business days

Note: Delivery timeframes are estimates and may vary due to:

• Weather conditions
• Holiday periods
• Carrier delays
• Unforeseen circumstances

We will provide you with a tracking number once your order ships so you can monitor its progress.

Once your order ships, we will provide you with:

• A tracking number (if available for your shipping method)
• Estimated delivery date
• Carrier information

You can track your order using the provided tracking number or contact us for updates on your order status.

If you experience any issues with delivery, please contact us immediately:

• Delayed Delivery: Contact us if your order is significantly delayed beyond the estimated timeframe
• Damaged Packages: Report any damage immediately upon receipt. Take photos and contact us within 48 hours
• Missing Items: If items are missing from your order, contact us with your order number
• Wrong Address: Ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by you

We will work with you to resolve any delivery issues promptly.

International shipping may be available for bulk orders. Please contact us to discuss:

• Shipping availability to your country
• Shipping costs and methods
• Customs and import duties (customer's responsibility)
• Estimated delivery timeframes
• Required documentation

International orders are subject to customs clearance, which may cause additional delays. All customs fees and import duties are the customer's responsibility.

If you have any questions about shipping or need assistance with your order, please contact us:

Our customer service team is available to assist you with shipping inquiries and order tracking.